Thank you for your trust in Ah Yat Abalone.
Ah Yat Abalone is committed to protecting your privacy by taking all reasonable precautions and complying with all applicable laws and regulations on personal data protection to ensure your personal data is secure and not misused. The purpose of this Privacy Policy is to help you understand what personal data we collect, how we use and protect it, and your rights and choices.
Categories of Personal Data We Collect
Ah Yat Abalone collects the following categories of personal data, including but not limited to:
- Your title, name, gender, telephone number, email address, address, billing address, delivery address or other contact details, your birth month and date, payment or credit card information, username and password, and any other personal data you voluntarily provide to us; and
- Your computer, mobile phone, or other electronic device’s IP address, referring websites that directed you to our platform, and other internet usage records.
How We Collect Your Personal Data
Ah Yat Abalone may collect your personal data in various ways, such as:
• When you shop at our online or physical stores;
• When you register an account with us;
• When you participate in our events or promotions;
• When you take part in surveys or marketing activities;
• When you visit or log in to our website;
• When you contact us in person, by phone, email, or via any social media platform for inquiries or to provide information;
• When verifying your identity;
• When you subscribe to our marketing or promotional materials.
You may choose not to provide the requested personal data. However, if you do so, we may be unable to provide you with our products, services, offers, or you may not be able to log in to our platform or use certain features. You have the right to request access to your personal data we hold and to correct, update, or delete it.
Purposes of Collecting Personal Data
Your personal data may be used for one or more of the following purposes (“Purposes”):
• Communicating with you;
• Verifying your identity and any accounts you have with us;
• Managing membership programs, marketing, promotional offers, or corporate events, including providing you with the offers you are entitled to;• Processing your product or service orders (e.g., retaining shopping cart contents, handling billing, payment, refunds, and delivery);
• Handling and responding to your inquiries, suggestions, or complaints;
• Conducting customer surveys or organizing customer events;
• Providing customer service;
• Performing analysis to better understand customer needs and improve our services and product quality;
• Personalizing content on our website, mobile app, and social media platforms to enhance your experience;
• Designing targeted promotional offers;
• Conducting advertising campaigns, including targeted advertising;
• Conducting direct marketing activities;
• Fulfilling our record-keeping obligations;
• Complying with legal, regulatory, or compliance requirements, responding to law enforcement or regulatory inquiries, or obtaining legal advice; and any other purposes directly related to the above.
Ah Yat Abalone will only collect personal data necessary or directly related to the specified purposes. If we intend to use your personal data for any new purpose not listed above, we will obtain your consent beforehand.
Direct Marketing
We will use your personal data for direct marketing, including promoting Ah Yat Abalone (Abalone Princess (Holdings) Limited).
If you no longer wish to receive direct marketing messages, you may contact our Customer Service Officer using the methods listed in the “Contact Us” section below to indicate your preference or request changes (free of charge). For email marketing, you may also click the unsubscribe link provided.
For customers in Hong Kong, we will not use your personal data (e.g., name, mobile number, email address, and/or residential address) for direct marketing without your prior consent. With your consent, we may inform you of our latest products and marketing promotions.
Use of Your Personal Data
We will process (including collect, store, retain, use, transfer, and disclose) your personal data in accordance with applicable laws and regulations. We will keep your data secure, accurate, up-to-date, and retain it no longer than necessary.
Data Collected Automatically
Cookies are small data files stored by your browser on your computer or internet-connected device when you visit a website. The Ah Yat Abalone website uses cookies for the following purposes:
Essential Cookies
These are required for you to browse our website and use its features (e.g., logging in or accessing protected areas). They cannot be disabled; otherwise, the website will not function properly. These cookies do not store personal data.
Functional Cookies
These enhance your shopping experience, for example, by remembering your selected country or past purchases. The data collected is anonymous and not used to track your activity on other websites. You may disable these cookies.
Targeting Cookies
Mostly provided by third parties, these record your browsing behavior across websites. Examples include Google Analytics and Adobe Analytics. The data may be shared with advertising networks for targeted advertising. You may block these cookies.
By continuing to use our website without changing your settings, you consent to our use of cookies.
How to Control and Delete Cookies
You can configure your browser to block all or some cookies via the following links:• Chrome: https://support.google.com/chrome/answer/95647• Internet Explorer: https://support.microsoft.com/en-gb/help/17442/• Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences• Safari: https://support.apple.com/kb/ph21411
Please note that blocking certain cookies may prevent access to parts of the Ah Yat Abalone website or cause some services to malfunction.
In addition to cookies, we may automatically collect data through our mobile apps or online platforms, such as web server logs (e.g., search keywords, clicked links, IP address, and browser information). Such automatically collected data may be used for the purposes listed above.
Rights of Data Subjects
You have the right to request a copy of the personal data we hold about you or to correct any inaccurate or incomplete data. We will respond without undue delay and within the time limits required by the personal data laws in your jurisdiction (subject to legally permitted extensions). If we refuse your request, we will explain the reasons.
To exercise these rights or withdraw consent (where consent is the legal basis for processing), please contact us using the details below. We retain records of communications to handle your requests.
If you believe we have violated data protection laws, you may lodge a complaint with the relevant data protection authority in your place of residence or contact our customer service representative.
Retention of Personal Data
We regularly review the personal data we hold and retain it only as long as necessary for the stated purposes, unless longer retention is required or permitted by law. Once no longer needed, we will permanently delete or anonymize your data within a reasonable time, though some residual data may remain in backups (inaccessible and unusable for the original purposes).
Data Protection
We implement appropriate technical and organizational measures to protect your personal data against accidental, unlawful, or unauthorized access, disclosure, alteration, or destruction.
Children’s Policy
Our website and mobile applications are not intended for direct use by persons under 18 years of age. If you are under 18, you must use our services only with a parent or guardian and must not submit any personal data to us.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time and will publish the latest version on our website. Please check this page periodically to stay informed.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact our Customer Service Representative:
• Phone: (852) 3590 2669
• Fax: (852) 3590 3616
• Email: info@ahyatfood.com
• Mail: Floor 6, Wing Kat Industrial Building Block B, 608 Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong
Abalone Princess (Holdings) Limited
